Special Webinar Event Improve Help Desk Satisfaction with SolarWinds Web Help Desk

Featuring:

What You Need to Know

David Davis

Host David Davis

Partner & vExpert,
ActualTech Media

Doug Tedder

Featuring Doug Tedder

Tedder Consulting,
SolarWinds

Karla Palma

Featuring Karla Palma

Product Marketing,
SolarWinds

Improving both resolution time and end-user satisfaction are top goals for many IT professionals. And, if we can improve response time, end-user satisfaction has nowhere to go but up. But how?

One easy way to improve response time is to streamline your ticket management process.

Join this webinar to learn how SolarWinds Web Help Desk can help you achieve these goals.

Your time is your most valuable asset, and your ticket management system should help ensure you maximize it.

We’ll Cover:

  • How automated ticket routing and full ticket history can improve efficiency
  • Key reports you need to understand how your technicians are spending their time
  • How to track end user satisfaction in relation to ticket resolution