Special Webinar Event Improve Help Desk Satisfaction with SolarWinds Web Help Desk
What You Need to Know
Host David Davis
Partner & vExpert,
Featuring Doug Tedder
Featuring Karla Palma
Improving both resolution time and end-user satisfaction are top goals for many IT professionals. And, if we can improve response time, end-user satisfaction has nowhere to go but up. But how?
One easy way to improve response time is to streamline your ticket management process.
Join this webinar to learn how SolarWinds Web Help Desk can help you achieve these goals.
Your time is your most valuable asset, and your ticket management system should help ensure you maximize it.
- How automated ticket routing and full ticket history can improve efficiency
- Key reports you need to understand how your technicians are spending their time
- How to track end user satisfaction in relation to ticket resolution