Reimagining Field Service in the Era of Intelligence With Bell Canada

Featuring

  • ServiceNow

About This Webinar

Field service is no longer just about dispatch and repair; it's about intelligence, integration, and delivering real-time value to customers and technicians alike. To stay ahead of the game, organizations must reimagine their operations to meet rising expectations while driving operational efficiency. Join us for a dynamic session as Bell Canada and FX Innovation share how they're leveraging AI, automation, and connected data to lead a field service transformation at scale.

In this exclusive webinar hosted by ServiceNow, you'll get a behind-the-scenes look at Bell Canada's strategy to modernize field operations through an intelligent, unified platform. Hear firsthand how the partnership with FX Innovation is enabling end-to-end workflow automation, personalized customer experiences, and proactive service delivery, setting a new standard for field service excellence in the telecom industry.

  1. Scott Bekker

    Host Scott Bekker Webinar Moderator Future B2B

  2. Bulent Cinarkaya

    Featuring Bulent Cinarkaya VP & GM, Field Service Management ServiceNow

  3. Bruce Dean

    Featuring Bruce Dean SVP, Field Services Bell Canada

  4. Guillaume Lechasseur

    Featuring Guillaume Lechasseur Customer Experience Solution Lead FX Innovation

What You'll Learn

  1. How Bell Canada is using connected field service to enhance speed, personalization, and technician satisfaction
  2. Key tactics for transforming operations with a unified data model and fully integrated workflows
  3. FX Innovation's critical role in deploying and scaling AI-driven service delivery
  4. Actionable insights to apply to your own field service modernization journey