Caller Verify: Securing your Help Desk with ServiceNow & Okta


  • TechJutsu
  • Okta

About This Webinar

Join our expert-led webinar to explore critical IT Help Desk vulnerabilities and security breaches due to poor caller verification. While organizations use Multi-Factor Authentication (MFA) for online and mobile security, IT Help Desks often rely on weak security questions.

Learn from real-world breaches, identify security gaps, and discover effective cybersecurity strategies for IT Help Desks to reduce risks and costs. Learn how Okta MFA & Caller Verify can verify your callers and provide robust layer security right from the ServiceNow interface you know and love.

  1. Scott Bekker

    Host Scott Bekker Webinar Moderator ActualTech Media

  2. Kevin Klitzke

    Featuring Kevin Klitzke VP of Product Development TechJutsu

  3. Nicholas Bernard

    Featuring Nicholas Bernard Staff Technical Program Manager Okta

What You'll Learn

  1. Understand the implications of the recent FBI advisory, which highlights the surge in state actor attacks targeting IT Help Desks across key sectors including hospitality, energy, finance, and insurance
  2. Explore the response of the US Health Department to significant social engineering attacks to help desks and call centers in healthcare
  3. Learn how Okta MFA can be used to protect the often-forgotten attack vector of the IT Help Desk
  4. NIST and other security frameworks call out knowledge-based authentication, such as security questions as being insufficient. Okta MFA is a great way for organizations to improve their compliance posture in the help desk and call center.