Unlock the Power of AI to Resolve IT Tickets with Ease


  • Zscaler

About This Webinar

Are you struggling to manage growing IT ticket volumes while keeping your end-users productive? Service desk teams are expected to be experts on everything from home, hotels, airports, Wi-Fi to Microsoft Teams and Cisco Webex. But relying on static knowledge-based articles and monitoring dashboards has its limitations. What if you could resolve issues faster and improve the handoff between service desk teams and L3 teams with:

1. AI-powered root cause analysis to triage issues faster
2. A holistic incidents dashboard to proactively resolve issues
3. End-user self-service notifications to handle Wi-Fi and device CPU issues
4. Proactive notifications with dynamic alerts to remove manual configurations
5. AI insights within existing ITSM tools (ServiceNow)

Join our webinar to see demos and learn how to reduce mean time to resolution, driving improved end-user productivity.

  1. Jess Steinbach

    Host Jess Steinbach Webinar Moderator ActualTech Media

  2. Vikas Srivastava

    Featuring Vikas Srivastava Principal Product Specialist Zscaler

What You'll Learn

  1. Resolve tickets faster with limited IT knowledge
  2. Harness the power of AI to triage issues faster
  3. Understand how to reduce mean time to resolution using AI