About This Webinar
Managing growing IT ticket volumes to keep end users productive is challenging. Service desk teams must be experts on home, hotels, airports, Wi-Fi, last-mile ISPs, Zoom, Microsoft Teams, Cisco Webex, and more. These environments are complex, and static knowledge-based documents will only solve some of your problems. This frustrates end users as the time to resolve an issue skyrockets. End users need help as their tickets pass across multiple L3 teams.
Join this webinar to learn how to reduce mean time to resolution and improve end-user productivity, as well as hear from Jeremy Bauer, Sr. Director Information Security (CISO), Molson Coors Beverage Company, on how they reduced end user experience issues from 8 hours to 15 minutes. Your end users will thank you for it!
Host Scott Bekker Webinar Moderator ActualTech Media
Featuring Rohit Goyal Director of Product Marketing Zscaler
What You'll Learn
- Ensure a seamless customer journey
- Reduce ticket volumes to manageable levels
- Meet SLAs and quickly onboard service desk analysts